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Radius Help Center

Security

Security
Radius understands that the confidentiality, integrity, and availability of our customers' information is vital to their business, and with cloud-based solutions, data security is a critical part of the equation. Radius takes extreme care to ensure that our customers’ information (including CRM data, billing information, and credentials) remains secure 24/7.

Radius is independently audited on a regular basis, and our policies are transparent, documented, and verified. We have attained SOC 2 Type I certification and joined the Cloud Security Alliance - Security, Trust & Assurance Registry (CSA STAR).


    

Radius is committed to security best practices and transparency across our organization. Every Radius employee undergoes security training, and we have a dedicated team of engineers researching and implementing the latest security measures.

The Radius team prioritizes continuous improvements to the methodologies and systems responsible for meeting the growing demands and challenges of data security. We consistently meet or exceed the stringent security requirements of even the most security-conscious organizations, including Fortune 500 companies and companies in highly regulated industries such as financial services.  If you have questions about Radius security, please contact your Radius representative or email us at support@radius.com.

Application and Data Security

Radius uses HTTPS for all application services. We regularly audit the details of our implementation: the certificates we serve, the certificate authorities we use, and the ciphers we support. Radius currently employs 2048-bit RSA SSL certificates to secure all communications between a user and the application.

Radius is a cloud-based application, built on Amazon Web Services (AWS), a best-in-class cloud infrastructure provider. AWS data centers are staffed 24/7 by trained security guards, and access is authorized strictly on a privileged basis. They utilize state-of-the art electronic surveillance and multi-factor access control systems, and their environmental systems are designed to minimize the impact of disruptions to operations. Multiple geographic regions and Availability Zones allow companies to remain resilient in the face of most failure modes, including natural disasters or system failures. For more information on the security of AWS cloud infrasfructure, please visit http://aws.amazon.com/security/.

To ensure the integrity of customer data, Radius uses Amazon’s Simple Storage Service (S3) and Relational Database Service (RDS) to store data on multiple devices and across multiple zones within a region. Database replication ensures that the failure of any one server does not result in data loss or impaired usage of the application.

For maximum security, all data is encrypted both in transit and at rest. Stored data relies on 256-bit Advanced Encryption Standard (AES-256).

User Access

Radius users require a strong password to log in to the application, which relies on Blowfish encryption. Radius accepts connections via SSL only, and we establish authentication using 256-bit certificates. Authentications ensure that a user knows they are connecting to Radius, and that any data transmitted to or from Radius is encrypted and protected. These provisions offer protection against DDoS and MITM attacks.

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